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How Do Brands Personally Connect With Their Audience on Instagram?


How Do Brands Personally Connect With Their Audience on Instagram?

Reading Time: 10 minutes

Communicating your brand is one of the essential tools to engage customers. Millions of companies are trying to compete with each other, and a strong and authentic brand is essential for a company to differentiate itself. 

Your identity makes you uniquely you, and your brand identity is the core of your business that sets you apart from other companies. Brand experience has the power to make life more memorable, exciting, and more enjoyable. It creates real connections between people and brands in the digital world.

According to Sprout Social, customers expect brands to act as connectors, whether they nurture connections with their customers or connect people with different perspectives. According to their study, nearly two-thirds (64%) of consumers want brands to communicate with them.

A research study by APCO revealed that audience connections with brands could be as deep and emotional as their relationships with others.  The brand is powerful, and it needs to build strategies and campaigns. The relationship between brand and customer is unique and can have positive outcomes for both parties. 

According to Psychology Today, consumers respond significantly more favorably to advertising’s emotional components than they do to its linear counterparts. Strong emotional messages in advertisements are really more likely to go viral and produce greater outcomes. So how do big brands connect with their audience on Instagram? How do they affect the psychological aspects of the customers? 

This white paper will tackle how brands create that special connection. So let’s start! 

What is a Brand?

Investopedia defines “brand” as a business and marketing concept that helps people identify a particular company, product, or individual. A brand helps shape consumers’ perceptions of companies, products, or individuals. It is considered one of a company’s most valuable and important assets. Another definition from Hubspot is that a brand is a feature or set of features that distinguish one organization from another.

So, in short, a brand is a name given to a product and/or service such that it takes on an identity by itself. Although brands are generally intangible, we often associate things like products and names with brands. Examples include Apple, Nike, and Coca-Cola.

What is Brand Identity?

According to HubSpot, a brand identity is made up of what your brand says, what your values are, how you communicate your product, and what you want people to feel when they interact with your company.

Branding is a big deal. It shows the world who you are, what you’re about, and what people can expect from interacting with your business. According to Later, a strong visual identity can help strengthen your brand message, make you look more professional, and even convert visitors to your profile into lifelong followers. However, a visual identity (brand colors, fonts, logo, etc.) is just the surface of branding. If you want a more meaningful connection with your audience you’ll need to dive deeper.

Steve Forbes, Editor-in-chief of Forbes, once said, “Your brand is the single most important investment you can make in your business.” Brands that are meaningfully different connect to people emotionally and set trends in the marketplace.

What Is the Importance of a Brand?

Brands are significant because they provide value for both businesses and consumers. They also give a company a competitive advantage over its rivals in the market. A firm’s customer base is increased by effective branding, which also fosters trust, credibility, and brand loyalty. These factors provide a company with a competitive advantage in the market and a larger bottom line.

1. More People Will Know About Your Company

The requirement for branding among businesses is to increase their likelihood of being noticed by the community. People will naturally pay attention to your company far more than they would to one without good branding. People won’t remember a company that doesn’t really have any consistent branding for very long. Even if a person only briefly notices your brand and isn’t yet ready to use your goods or services, if it stands out in a favorable way, there’s a strong chance they won’t forget it. If your branding has stuck with them, they’ll return to you.

2. Branding Can Help Build Trust

A company that lacks essential branding components will find it more difficult to win over customers. In order for consumers to develop confidence and trust in a brand, there are three key aspects that are crucial. Being upfront and honest is the first of these. The second is showing respect and inclusivity, and the third is showing concern for and empathy for customers. They are more likely to make a good purchase when they trust a brand, and it also makes it easier for them to choose between different brands.

3. You Can Improve Your Advertising

Without advertisements, your company won’t be able to grow and reach consumers very much. Advertising and branding go hand in hand. If you want to have better advertising for your business, you’re going to need to work on creating a brand first. When you’re facing tough economic times or just have a limited marketing budget, there are ways to help you promote your business, like hiring marketing agencies.  This will help you grow your following, improve your account, and reach new customers. They can also help you increase your revenue and achieve other business goals.

4. Branding Produces Loyal Clientele

Customers that are brand loyal believe that a certain brand offers superior quality and better service than any rival, and the price does not matter to them. Brand loyalty is unrelated to price or money. It is entirely dependent on how consumers perceive your brand. This could be accomplished through promotional activities, reputation, or previous interactions with your company. A brand-loyal client is also more likely to try the brand’s other products, even though these items may even be a little more expensive. A customer who demonstrates brand loyalty to a company typically feels an emotional bond to that brand because of the quality of its products or its mission statement. Building ties with your audience through branding paves the way for them to become devoted clients in the future. 

How To Create a Deeper Connection With Your  Audience

Through branding, you may influence people’s emotions in a variety of ways. Brands have the power to inspire, build trust, and give customers freedom and nostalgia through making sustainable, genuine connections, and Instagram is the best platform to use for achieving it all. Instagram branding benefits you and your business more than just having curated and “visually appealing” feeds. When it comes to Instagram social media management, branding is essential for strengthening your brand’s reputation and improving brand awareness. Instagram, as a popular platform for sharing visual content, is a valuable tool for helping your viewers recognize your brand even when they’re participating on other social media platforms. Furthermore, Instagram is an excellent platform for engaging with your audience and helping them understand your brand’s personality through conversations in the comments or direct messages.

A brand that consistently delivers authentic content and understands what its audience wants and needs has a more significant impact than those that push the agenda. Consumers love brands or niches that make them feel important, heard, and seen. Before, brands would simply post a photo and let it float in virtual worlds, unconcerned about how people reacted to it. But today, in this generation, you must now be more involved when posting, encouraging feedback from your audiences and establishing meaningful connections with them. As Aradhna Krishna, a sensory marketing expert, stated in her book Sensory Marketing, branding has evolved from “monologues…. Now they’re becoming multidimensional conversations.” Once more active audiences engage, you can even encourage them to share user-generated content for your brand.

The next thing you’ll really ought to take into account is how you can effectively develop your Instagram branding. With innumerable other brands promoting their services and products on Instagram, how would you stand out and draw your intended audience? You know your target market and goods, but how can you make your ideal customer fall in love with your brand? What strategy should you use to interact with your audience, boost sales, and achieve your goals? A marketing strategy called emotional branding can make it easier for customers to relate to your brand. But what is it exactly, and how does it operate? 

Emotional Branding

Using emotion to drive behavior can be considered a subtle form of mind control. You want the customer to have a good experience so that they are more drawn and loyal to your brand.

Emotional branding refers to the utilization of emotions elicited by a brand to establish a connection between that brand and its clients. By appealing to the aspirations, needs, ego, and general feelings of consumers, this emotional response is elicited. There are many things that most humans want. These consist of ego fulfillment, love, emotional safety, and power. Although these demands are all subconscious, they are all present and ready to be stimulated by marketing that triggers them. According to Harvard Business Review, it has been discovered that emotional provocation is more than 50% more successful than commercials that do not appeal to emotions.

Research indicates that our gut reaction to anything can happen in less than three seconds. Emotions, rather than cognitive thinking, have a more profound impact on our actions. When used wisely, emotional marketing can increase social media shares and product sales. As feelings foster trust between a brand and its customers, they can also increase client loyalty.

Nike’s advertising campaigns are a wonderful illustration of this; the company’s catchphrase, “Just Do It,” typically follows images of athletes who have overcome obstacles and made sacrifices to rise to the top of their respective sports.

Benefits of the Emotional Branding Strategy

According to Princeton studies, it takes less than a second to make a first impression. Part of emotional branding is seizing that first second so that the first impression is good. Research has shown consumers may forget a brand’s characteristics, like its fonts or product images, but they recall the emotions the brand arouses.

Emotional marketing helps people decide with their hearts. According to Psychology Today, people make decisions based more on their feelings than on facts. More so than the content of an advertisement or other marketing materials, emotional responses to marketing actually affect a person’s intention and choice to purchase.

Emotional marketing inspires people to act. Emotional marketing can influence customers to participate through shares, comments, and referrals in addition to actual purchases. Customers may be more inclined to share an advertisement on their own social media sites if it pleases them. 

Emotional Branding Appeals to Ethos, Pathos, and Logo

Do you recall Aristotle? He is responsible for the three pillars of persuasion in marketing: ethos, pathos, and logos. When you can balance all three of them, you have an emotionally powerful brand.

emotionally connecting with your instagram audience

1. Ethos: Appeal to Credibility and Ethics

Ethos is a persuasive technique that appeals to an audience by highlighting credibility. When an influencer endorses a product or service, an advertiser appeals to an ethos, for example, a commercial featuring Steph Curry. Even though he’s not known for his taste in mobile devices, his stature validates the product.

Image Source: Gadget Match

2. Pathos: Appeal to Empathy

Pathos aims to convince viewers by evoking an emotional response. It motivates consumers to take action by evoking feelings of urgency, dread of missing out, belonging, and more, as long as it is done carefully and doesn’t make the consumer feel like as though their emotions are being controlled.  The greatest place to start understanding pathos in branding is with language. Mostly because the words we read and hear produce certain emotions. Positive language evokes emotions of adoration, enthusiasm, and amazement.

For example, the advertisement of Coca-Cola, well, it’s a model enjoying a refreshing Coke with the slogan “Open happiness.” 

Image Source: Peter Phan

3. Logos: Appeal to Logic and Reason 

Logos is a persuasive technique that aims to convince an audience by using logic and reason. The best logos advertisement examples are when a speaker appeals to logic. Showing the audience what a product can do for them. Statistics, surveys, facts, and historical data can make a product seem like a more reasonable decision.

For example, Apple’s iPhone X advertisement emphasizes the best reasons to buy their product.

Image Source: Daily Mail

Brands That Connect Emotionally with Consumers

Now that we have tackled the different persuasive techniques in Emotional Marketing, let’s explore how these several brands connect emotionally with their consumers. For sure, you are familiar with them. 

Coca-Cola: Open Happiness

Image Source: Font Meme

Brands that successfully engage consumers on an emotional level frequently strive to be associated with happiness, humor, and optimism. Coca-Cola is one of many brands that emotionally connect with customers. Coca-Cola’s “Choose Happiness” advertising campaign is a perfect example of how to appeal to people’s emotions in branding. Customers were encouraged by the advertisement to share the summertime moments and joyful recollections that brought them joy

Heineken: World Apart

Image Source: Semi-Partisan Sam

Heineken connects with the audience through empathy. Heineken’s 2017 advertising campaign, “Worlds Apart,” examined the value of empathy. And they did so as a result of a sociological experiment in which two individuals with diametrically opposed viewpoints were placed in a room to see if they could get along. The ad got unprecedented levels of engagement on social networks, achieving 3 million views on YouTube just 8 days after launch. 

Nike: Just Do It

Image Source: Tech Nicks

Nike is one of the most well-known brands in the world, connecting emotionally with consumers. Nike’s campaign “Just Do it” is a great example that demonstrates the emotional trigger that cultural leadership has. Nike can communicate with its consumers on a personal level, and it can create loyalty among its customer base.

How to Create a Brand Without Putting Your Face Out There

Companies put faces for several marketing facts; people relate to faces, and brands with ‘faces’ will stand out and be remembered. But what if you’re shy and don’t want to? 

Then here’s what you should do to build a strong personal brand and connect with your audience without your face:

Pick a niche that you can leverage without showing your face

Choose a niche that you can utilize without revealing your identity. This niche includes gaming, cooking, drawing/art, travel, books, and other hobbies. You can promote your brand by emphasizing the focus of your industry. 

Use usernames that define your industry

Use usernames that are tailored to your industry. Such as @tastybread, @gamingmaster, and @somethingsweet. These usernames will give your audience an idea of what your brand is all about. Some famous creators that use this are @soyummy, @5.min.crafts, and @buzzfeedtasty. You can see by their brand and profile photos that it’s not about themselves, but all about the industry their brand wants to be well known.

Nail your Visual Content

Use eye-catching, high-quality content to attract your audiences. Fonts, colors, texture, etc., should be perfect. Make sure to showcase your brand through visual effects. Use diffrent styles of faceless content. 

Study what works by researching other faceless accounts 

By following other people and businesses on Instagram, you can see what photos and videos they are sharing to get inspiration for your content.

Leave your call-to-action pinned in the comments

As we all know, not every reader feels compelled to leave a comment after seeing your post. As a result, we must assist them. One method would be to provide your readers with examples that they could use to elicit a response from them. As a result, we must assist them. One method would be to provide your readers with examples that they could use to elicit a response from them. Furthermore, these call-to-action questions have the added benefit of ensuring higher quality comments than if your readers were left to their own devices.

Connect with your Instagram audience

As you can see, various marketing techniques can assist you in connecting with your target market on a deeper level. 

Using emotion in advertising can increase brand awareness and customer loyalty. However, a deep understanding of your audience and their fears, desires, needs, and pain points that inspire them to take action is required to do it effectively. 

Emotion encourages brand commitment and salience. Marketing and branding tactics ought to be based on feelings. Most businesses in the past tended to prioritize revenue and brand recognition. However, it appears that the emotional approach triumphs over prevailing views. Most consumers act on emotional connections rather than brand familiarity when making purchases.

It is obvious that you need to devote time to your emotional branding strategy if you want to create a profitable and reliable brand.  Emotional branding also helps to sustain a relationship after a purchase.

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